Política de reembolso

Return Policy

At Marching Dogs, all sales are final. We do not offer returns or refunds in any form due to the limited and rare nature of the products we carry. This policy allows us to maintain our top-of-the-line quality assurance and meet all high standards.

Cancellation Policy

If you wish to cancel an order, you must do so immediately after the order is placed and before the order has been confirmed and shipped. To request a cancellation, please call Marching Dogs directly at +18125819145. For international customers, please use our WhatsApp line for cancellation requests.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and discuss the next steps with you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or canceled, such as custom products (like special orders or personalized items), and personal care goods. We also do not accept cancellations on sale items or gift cards.

ChargeBacks / Unauthorized Purchase Claims

Marching Dogs collects certain information as you browse and view the website. This information is never shared with any malicious actors and is only used for the purpose of marketing and customer chargebacks. If a customer files a chargeback on an order without contacting us- we will fight the chargeback if we completed the agreed services requested. Any customer attempting to charge back a shipped product will have their order canceled, and will be charged a 80% restocking fee. Any customer who files a chargeback on a previous order whilst any additional orders are in transit will have orders canceled and be charged a 50% restocking for the order(s). These are nonnegotiable rates, and we will not tolerate intentional attempts to defraud the site. Any customer who has filed chargebacks without communicating with us first will be banned from placing any future orders.

Contact Us

If you have any questions about sizing, condition, or any other concerns, we highly encourage you to contact us 24/7 for support before placing your order. You can reach us at Support@MarchingDogs.com